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DG-AR-1-A

Description
ADV REPLACEMENT RMA 500 1PK 1YR
CategoryDevelopment board/suite/development tools   
File Size205KB,3 Pages
ManufacturerDigi International
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DG-AR-1-A Overview

ADV REPLACEMENT RMA 500 1PK 1YR

DG-AR-1-A Parametric

Parameter NameAttribute value
typeTechnical Support
application-
Version-
License length1 year
License - User Details1 device
operating system-
Supporting products/related products-
Media distribution type-
SUPPORT SERVICES
DIGI ENTERPRISE SUPPORT
Digi Enterprise Support customers enjoy unlimited, priority access to our support team.
Choose your coverage and then add optional services to meet your organization’s needs
Created to meet your business needs and budget, each
annually renewable Enterprise Support plan offers availability
and SLAs geared to ensure your success. Digi Enterprise
Support customers enjoy unlimited priority access to our
support team (via email, customer portal or by phone) and
receive responses typically within two business hours.
Whether it’s installation, configuration or device
troubleshooting, all Digi Enterprise Support customers
have unlimited access to Digi’s team of technical support
engineers. Our unwavering goal is to provide you with
professional, timely, expert Technical Services that ensure
optimal performance of your Digi solutions.
Select Your Coverage Option
12X5 BUSINESS HOURS
PRIORITY SUPPORT
Expert technical support is
available 12 hours a day
during business working days.
24X7 PRIORITY SUPPORT
Get round-the-clock coverage
for your critical devices and
applications.
Benefits:
3
Priority support with response service levels
3
Pre-configured or customized plans to meet
your support needs
Product Support Included with Your Warranty
All Digi customers have access to firmware and driver releases
that contain feature enhancements and bug fixes, access
to knowledge bases and peer-to-peer support forums, and
complete product documentation.
Optional Add-on Services
Extend your Enterprise Support plan with Advanced Product
Replacement or a Dedicated Support Engineer. Digi customers
also have access to our suite of Implementation Services such
as Development Assistance, Consulting, Training, On-site RF
Survey and more.
3
3
3
3
3
3
3
3
Low per device cost
Annual terms
Comprehensive customer support portal
Case creation and management
Case sharing
RMA requests
Serial number lookup
Case packs for customers that do not
require an annual agreement
www.digi.com/support
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