Uninterruptible Power Supplies
Field Service Programs for the S4K4UC/6UC Industrial and S5KC Series
These programs are for Domestic coverage (valid only within
the continental United States and Canada); additional travel
expenses may be billed to customers with site locations
more than 150 miles from a major metropolitan area.
S4K4UC/6UC Industrial Start-Up Programs
Start-Up
includes one site trip within the contiguous 48
states by a factory trained technician. Any additional trips
by the customer service engineer as a result of the site not
being ready for start-up may result in additional costs to the
customer. The site trip includes the following services for one
UPS module:
• Rack construction, installation or re-configuration with UPS
accessories.
• Installation includes mounting and start-up of new UPS
and internal batteries (excludes hard-wired applications).
• Services performed by factory trained technician.
• Services performed 24x7, excluding national holidays
within the 48 contiguous states.
S5KC Modular Start-Up Programs
Start-up services should be ordered as a separate line item
at the time of purchase. S5KC Series UPS sold with start-up
Services are provided with a 2 year parts and labor warranty.
Please refer to the following information for a menu of start-
up options and please choose the appropriate start-up
service required. If start-up is not ordered and performed,
please note that this will reduce your warranty period to two
years of parts and, 90 days labor.
A separate Preventative Maintenance Only plan is available in
addition to the standard Start-Up plan.
Service Programs - S4K4UC/6UC and S5KC Series
Preferred service level options
include 6-hour on-site
response, 24x7 within 150 miles of nearest service centers.
24x7 emergency service includes parts (including internal
batteries), labor, and travel. Also includes one (1) Preventive
Maintenance (PM) visit per year, scheduled at the customer’s
convenience (24x7).
Essential service level options
include 6-hour on-site response,
24x7 within 150 miles of nearest service centers. 24x7
emergency service includes parts (including internal
batteries), labor, and travel. Also includes one (1) Preventive
Maintenance (PM) visit per year, scheduled by the customer
for M-F 8AM-5PM.
Basic service level options
include 6-hour on-site response,
24x7 within 150 miles of nearest service centers. 24x7
emergency service includes parts (excluding internal
batteries), labor, and travel. Preventive Maintenance (PM)
not included and is not available if the Basic Service plan is
selected.
Visit our website at
www.emerson.com
or contact Technical Services at
(800) 377-4384
with any questions.
© January 2017
117
Uninterruptible Power Supplies
Field Service Programs for the S4K4UC, S4K6UC Industrial and S5KC Series
S4K4UC and S4K6UC Industrial Start-Up Programs
Catalog Number
Description
S5KC Start-Up Services
Catalog Number
SUS5KCXXMF
SUS5KCXX24
SUPS5KCXXMF
SUPS5KCXX24
S5KC Start-Up 7x24
S5KC Start-Up Plus M-F 8-5 w/1PM over initial
warranty period
S5KC Start-Up Plus 7x24 w/1PM over initial
warranty period
Equipment
S5KC Start-Up Monday-Friday 8-5
Domestic Only (7-Days/Week, 24 Hrs/Day)
SUS4K061U7
SUS4K101U7
6 kVA Start-Up
10 kVA Start-Up
S4K4UC and S4K6UC Industrial Service Programs
Preferred Service (w/ 1 PM)
Catalog Number
MUUS4K06PR1
MEUS4KBATPR1
MUUS4K10PR1
S4K4U6000C
S4K144BATC & S4K288BATC
S4K6U10KC
Equipment
PM = Preventative Maintenance
S5KC Modular Service Programs
Contact Technical Services to obtain the catalog number
for any of the Preferred, Essential or Basic Services (catalog
number depends on the S5KC configuration).
X
= Number of Power/Charger Modules (#1 through #6)
Essential Service (w/ 1 PM)
Catalog Number
MUUS4K06ES1
MEUS4KBATES1
MUUS4K10ES1
S4K4U6000C
S4K144BATC & S4K288BATC
S4K6U10KC
Equipment
YY
= Number of Battery Modules (#01 through #07)
Catalog Number
MUUS5KCXPRYY
MUUS5KCXESYY
MUUS5KCXBAYY
Preferred Service
Essential Service
Basic Service
PM Only (7-Days/Week, 24 Hrs/Day)
for all configurations
Service Program
Basic Service (PM not available)
Catalog Number
MUUS4K06BA0
MEUS4KBATBA0
MUUS4K10BAO
S4K4U6000C
S4K144BATC & S4K288BATC
S4K6U10KC
Equipment
MS5KC1PM24
Note: Service programs are valid for one year.
1 PM Only (Mon-Fri, 8 am - 5 pm)
Catalog Number
MS4K061PM85
MS4KBAT1PM85
MUUS4K10PM85
S4K4U6000C
S4K144BATC & S4K288BATC
S4K6U10KC
Equipment
1 PM Only (7-Days/Week, 24 Hrs/Day)
Catalog Number
MS4K061PM24
MS4KBAT1PM24
MUUS4K10PM24
S4K4U6000C
S4K144BATC & S4K288BATC
S4K6U10KC
Equipment
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Visit our website at www.emerson.com or contact Technical Services at (800) 377-4384 with any questions.
© January 2017
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