In 1964, Acopian initiated its “3 Day Shipping Guarantee.” Since then our product
offerings have expanded to include many more lines of power supplies that ship
within 3 Days as well as others that ship within 6 or 9 Days. These guarantees
apply to every model in the Acopian catalog.
Our unique 3-day shipping guarantee has prompted many questions. Below are
some of those most often asked:
What does Acopian’s 3-day shipping promise mean?
It means that power modules listed in this catalog are shipped within 3 days after
we receive your order. High Voltage, Redundant, Rack Mounting, Systems and
certain Switching power supplies are shipped within 9 days.
Has Acopian ever failed to meet this promise?
Never.
Do options affect shipping time?
The 230 volt input option and moisture/fungus-proofing option require two
additional days. All other options do not affect shipping time.
Is the 3-day promise affected by quantity? Suppose we need 50 or 100 pieces?
The 3-day promise applies to orders for five or less modules. (Two or less for 9-day
items). If requested, Acopian will ship five pieces of a larger order in 3 days and,
with consideration of your requirement, schedule the balance. (Since each
shipment is processed and priced as a separate order, for lowest prices request
shipment in one lot.)
What if I need four or five different models? Does the 3-day promise still apply?
Yes. Guaranteed 3-day shipment applies to one model or to a combination of models.
Do I have to ask for 3-day shipment of my order?
3-day shipment is automatic. In fact, you must tell us if you want the shipment delayed.
How long after you ship will I have the power supplies?
Transportation time varies with the carrier used. Unless otherwise requested,
Acopian ships small orders by UPS Ground.
You say Acopian has never failed to meet the 3-day promise. How do you do it?
Our facilities have been designed and equipped to meet our 3-day shipment
promise. When your order is received, your power supplies are built specifically for
you and shipped within three days. We do not ship from stock. (For this reason, we
are unable to accept returns for credit.)
I’ve seen other power supply manufacturers advertise “same-day shipment.”
Isn’t that better than 3-day shipment?
A typical vendor’s “same-day shipment” advertisement can only be fulfilled if the
power supplies you need are in stock. Otherwise, a four to six week delay is not
unusual before inventory is replenished and your order is shipped.
Acopian’s 3-day shipment promise applies to ALL 3 Day models (larger units ship
within 9 Days) and is not dependent on the quantity in stock. We build each unit
after the order for that unit is received. If an order is needed faster, often times we
can ship in less than 3 days.
ACOPIAN...
...answers your phone call with a live salesperson
No automated menus. The person who answers your call
will courteously and promptly answer your questions, quote
price and delivery, expedite your urgent requirements, and
offer you immediate access to our engineers.
Call toll free 800-523-9478.
…can customize power supplies for you
If a standard power supply does not meet all of your
requirements, speak with one of our engineers. We can
often modify the specifications, ratings and configuration
of a supply. We can also combine several power supplies
into a Multiple Output Power System with the operating
features you specify (such as meters and switches) and
ship it within 9 Days!
…has a 5-year warranty
This is typical: One of our customers sent us an old power
supply with a note indicating that the supply had been in
continuous use since 1972 (33 years!), but he had
recently noticed that the output voltage was low. We
found that the capacitors had dried up, replaced them and
returned the supply to the customer, who thanked us and
said he intends to keep using it. We focus on making
power supplies that will last a long time. There are power
supplies that cost less than ours, or that are smaller than
ours, but you won’t find any that last longer than ours. All
too often, low-priced supplies are densely packed, run
hot, have short lifetimes and short warranties. All Acopian
metal-cased power products have a 5-year warranty, but
you can expect them to last a lot longer.
Purchase Acopian... 3-day shipment, long lasting
power supplies, and unsurpassed customer service.
“In my business, Acopian is
referred to as bulletproof. It
never fails and lasts forever.”
- Steve Andrews, President
Technical Options, Inc.
If you require shipment even earlier than our standard promise, just let us know,
we can usually ship sooner. We welcome the opportunity to work with you.
“If Acopian made automobiles,
I’d buy one without question.”
- David A. Price, Research Technologist
Georgia Tech Research Institute
ORDERING INFORMATION & Terms and Conditions
ACOPIAN SELLS FACTORY DIRECT WORLDWIDE:
We do not use representatives or distributors. Contact Acopian for technical information or a quote.
WARRANTY:
Acopian power supplies are warranted to be free from defects in material and workmanship for a period of five years (encapsulated devices,
for one year) from date of original shipment. Acopian’s obligation under this warranty is limited to repairing any power supply returned to the factory Service
Department in Easton, PA and replacing any defective parts. Mini Encapsulated power supplies are not repairable. Authorization must be obtained from
Acopian before a power supply may be returned for repair. Units must be well packed when shipping to Acopian; the repair of any damage incurred during
shipment will be charged. Transportation charges are to be paid by the purchaser. A reinspection and handling charge will be applied to returned units found
to have no defects. If a failure has been caused by misuse, operation in excess of specifications, or modification by the customer, repairs will be billed at cost;
in such cases, a cost estimate will be submitted before work is started.
Acopian reserves the right to make changes or improvements in its products without incurring any obligation to install the same on products previously
manufactured.
This warranty is in lieu of all other warranties, obligations, and liabilities, expressed or implied, and is the purchaser’s exclusive remedy. Acopian makes
no warranty, either express or implied, of merchantability, fitness for a particular purpose or otherwise. In no event shall Acopian be liable whether in contract,
tort, or negligence, for special, indirect, incidental or consequential damages of any kind, including loss of business or profits, or any other losses incurred by
the purchaser or any third party, the Customer’s remedies being limited, at Acopian’s option, to replacement, repair or credit at the price on the date of claim.
The validity, performance and construction of all terms and conditions and any sale made by Acopian shall be determined by the law of Pennsylvania,
without regard to its conflict of law principles, and all parties to the transaction expressly consent to the jurisdiction of such courts and consent to the venue
of the Court of Common Pleas for Northampton County, Pennsylvania.
PRICES:
The prices shown are F.O.B. our factory; Easton, PA. or Melbourne, FL.. All prices and specifications are subject to change without notice. Minimum
order is $50.00.
TERMS:
Net 30 days, subject to credit approval. Visa, MasterCard and American Express also accepted.
SHIPPING:
Location permitting, small shipments are made by United Parcel Service, or by Parcel Post; larger shipments, by insured motor freight collect.
Shipments can be made by air upon request. Risk of loss shall be F.O.B. Our Factory, even in cases where freight may be prepaid or allowed to destination
by Acopian. If equipment is received in damaged condition, it is the customer’s responsibility to contact the carrier and file a claim for damages.
TIME FOR DELIVERY:
The time for delivery quoted by Acopian is the time required to ship from our plants. We will not be liable for delays in delivery caused
by any reason beyond our control, including but not limited to acts of God, casualty, civil disturbance, labor disputes, transportation or supply difficulties, or
any interruption of our facilities, and the quoted time for delivery shall be extended during the continuance of such conditions and for a reasonable time
thereafter. In no event will Acopian be liable for any premium transportation, reprocurement, or similar costs incurred by the Customer as a result of conditions
beyond Acopian’s control resulting in Acopian’s inability to deliver product in accordance with customer’s requested delivery schedules.
QUANTITY DISCOUNTS:
Discounts are available to quantity buyers and are dependent upon the order quantity and the manufacturing scheduling
anticipated by the order, and apply only to the quantity and delivery ordered. Partial shipments are considered as separate orders for discounting purposes.
EXPORT ORDERS:
A minimum export documentation charge of $60.00 applies. (A minimum charge of $25.00 applies on orders requiring customs forms
for Canadian orders and for orders to certain U.S. territories.)
MOISTURE/FUNGUS PROOFING:
Power supplies can be furnished with a moisture and fungus resistant varnish applied to interior surfaces. To order, add
the suffix letter F to the model number. The additional cost is $25.00 per output and requires two additional days. Not available on High Voltage, Mini
Encapsulated, Rack Mounting, and Gold Box Switching models.
TAGGING:
Maximum of 15 characters/spaces. Add $10.00 to price.
TEST DATA:
Cost, $35.00 or 2% of order, whichever is greater.
SPECIAL MODELS/MODIFICATIONS:
Cataloged models can be altered at the factory to meet special requirements. Contact the Applications Engineering
Department to discuss your needs.
PARTS:
The designs used in Acopian power supplies utilize standard components to the greatest practical extent. When replacements are required, the types
originally used, or their equivalents, can usually be obtained most quickly from a local electronic components distributor.
Special components, such as transformers, are stocked at the factory warehouses. Contact the Applications Engineering Department for information
on the parts required, referencing the model number of the power supply, the circuit designation of the component, and a description.
PURCHASE ORDER ACCEPTANCE:
Orders are accepted subject to Acopian’s Terms and Conditions. Any Terms and Conditions of any Purchaser’s order,
agreement, or understanding which are in addition to or inconsistent with Acopian’s shall not be binding upon Acopian unless made in writing and accepted
over the signature of an authorized officer of Acopian. Orders shall not be considered accepted until entered into production at our plant. Acopian reserves
the right to refuse any order. All typographical and clerical errors are subject to correction by Acopian.
RETURNED GOODS:
Acopian products are built on a per-order basis, and ordinarily no credit can be extended for their return. No goods will be accepted
for return unless authorized in writing by Acopian.
CHANGES:
The customer may, by a written notice, request changes within the general scope of the order, in the drawings, designs or specifications; method
of shipment; and place of delivery. If any such change causes an increase or decrease in the cost, or the time required for the processing of any part of the
order, an equitable adjustment shall be made in the price or delivery schedule, or both, and the order shall be modified in writing accordingly.
CANCELLATION:
Suspension or cancellation of orders may be made only upon our written approval and on terms that will indemnify us against all loss.
OVERTIME:
It is anticipated that any order will be processed during regular working hours on regular working days. If for any reason the Purchaser requests
Acopian to process the order, or any portion of it, outside of such regular working hours, any overtime or other additional expense occasioned thereby shall
be billed to and paid by the Purchaser as an extra cost. Acopian reserves the right to decline to process the order outside regular working hours.
CUSTOMER DELAY OF WORK:
If the performance of all or any part of the work is delayed or interrupted by Customer’s failure to act within the time specified
(or within a reasonable time if no time is specified) and such act is not expressed or implied by the order, an adjustment shall be made in the cost of
performance of the order caused by such delay or interruption and the order modified in writing accordingly. Adjustment will also be made in the delivery or
performance dates and any other contractual provisions affected by such delay or interruption.
GOVERNMENT SPECIFICATIONS:
Pricing is based upon industrial-grade construction, marking, packing, and packaging. Exception is taken to any MIL
specifications, and to any requirements for the use of special forms, documentation other than quoted, and Government Source Inspection. Acopian must
decline to quote on any other basis.
APPLICATIONS ASSISTANCE:
Questions regarding the specifications, features, and use of any Acopian product should be directed to the
Applications Engineering Department. A staff of power supply specialists will be pleased to assist you.
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